01

Can I book a table in the restaurant of the Resort Hvozd hotel?

• Hvozd farm:
For restaurant reservation please call: +420 725 791 305
02

Is there a restaurant in Resort Hvozd hotel ?

Definitely, Resort Hvozd has a restaurant:

Restaurant Resort Hvozd :
• International, Casual Dining
• Open on Thu, Fri, Sat and Sun.
• Open all year.
• Opening times:
 • Thu: from 11:00 to 20:00.
 • Fri: from 11:00 to 22:00.
 • Sat: from 11:00 to 22:00.
 • Sun: from 11:00 to 17:00.
• Price range: $$
• Open for hotel residents and visitors.
• Reservation is not mandatory.
• Kids friendly.
• Lunch boxes are not available.
• Max capacity: 100 pax.
• Pets are accepted in the restaurant.
• Our restaurant offers:
 • High chairs
• Dress code:
• Casual
 • For Her: Jeans and T-shirt, or dress and sneakers, heels or boots.
 • For Him: T-shirt, jeans, khakis, cargos, polo shirt and sneakers.
Restaurant Resort Hvozd menu
03

Which medical services or medical assistance are available at the Resort Hvozd hotel?

We are able to provide you with a first aid kit, please contact the front desk for details.
For professional medical attention.

Emergency contacts:
• Medical emergency: +420 724 217 152

National emergency numbers:
• Police: 112
• Fire: 112
• Ambulance: 112

On premise medical center:
• Hours:
Open every day
Open all day long
• Location: Inside the hotel

Closest medical center:
Name: JM Clinic
Phone: +420 484 840 571
Email: info@jmclinic.cz
Book an appointment: Online here
Address: Krompach 224, Krompach, Czechia
directions here

Closest pharmacy:
Name: Lékárna U Zlatého Hada
Phone: +420 487 751 167
Book an appointment: Online here
Address: Komenského 219, 471 54 Cvikov II, Czechia
directions here

Closest hospital:
Name: JM Clinic
Phone: +420 484 840 571
Email: info@jmclinic.cz
Book an appointment: Online here
Address: Krompach 224, Krompach, Czechia
directions here

Closest dentist:
Name: Mareš Martin MUDr.
Phone: +420 487 751 431
Address: Komenského 358, 471 54 Cvikov II, Czechia
directions here

Find a specialist:
Locate a doctor via:
• Web App: Link
• Apple Store: Link
• Play Store: Link
04

What is Resort Hvozd hotel star rating ?

Our resort is independent.
- Star rating: Our resort is not rated.
- Service category: Midscale.
05

How can I confirm my booking with the Resort Hvozd hotel?

• If you have booked directly with the hotel:
Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: info@resorthvozd.cz with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):

You can check the status of your reservation by referring to the confirmation email you received from the OTA and checking the OTA's app.
06

How can I modify my booking with the Resort Hvozd hotel?

To modify your booking:
• If you have booked directly with the hotel:
Please send an email to: info@resorthvozd.cz with the following information:
Requested modification
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):
Reservations made through any OTA must be managed directly with the OTA.
Follow the steps below:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to modify the reservation.
Any modifications to the reservation will depend on the terms and conditions clearly displayed at the time of booking, in the confirmation email or on the App or dashboard used to make your reservation.
The hotel is not able to make any exceptions to these policies.

If a modification fee applies, we will let you know before processing your request.

To extend your stay:
Please send an email to: info@resorthvozd.cz with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Check-out date
Required check-in date
Required check out date
Full name
Reservation or accommodation number
Phone number
Email address

To add guest(s) to your booking:
Please send an email to: info@resorthvozd.cz with the following information:
Booking source (Direct, Booking.com, etc).
Check-in date
Full name
Number of guests
Guest's age
Number of baby cots
Number of rooms
Email address
Phone number

If a modification fee applies, we will let you know before processing your request.
07

What is the cancellation policy for Resort Hvozd hotel ?

Cancellation policy:
- Free cancellations are allowed up to 30 days before check-in.
- Cancellations made between 30 and 15 days before check-in will incur a 30% fee.
- Cancellations made between 14 and 7 days before check-in will incur a 50% fee.
- No refunds will be provided for cancellations made less than 7 days before check-in, and the full amount will be charged.
08

How can I cancel my booking with the Resort Hvozd hotel?

• If you have booked directly with the hotel:
Cancellation policy:
- Free cancellations are allowed up to 30 days before check-in.
- Cancellations made between 30 and 15 days before check-in will incur a 30% fee.
- Cancellations made between 14 and 7 days before check-in will incur a 50% fee.
- No refunds will be provided for cancellations made less than 7 days before check-in, and the full amount will be charged.

Please click on this link to manage your reservation: find my reservation.
If you cannot find your reservation, please send an email to: info@resorthvozd.cz with the following information:
Check-in date
Full name
Reservation or accommodation number
Phone number
Email address

• If you have booked through an OTA (Booking, Expedia..):

Reservations made through any OTA must be managed directly with the OTA.

To cancel a reservation:
1-Access your booking confirmation email and visit the OTA website or app.
2-Choose the option to cancel the reservation.

Refunds will depend on the cancellation policy clearly stated at the time of booking and in the confirmation email.
Please kindly note the property is not able to make any exceptions to this policy.
09

Does Resort Hvozd hotel have a reward & loyalty program ?

We are sorry, but we do not have a loyalty program.
10

Are there any discount codes at Resort Hvozd hotel ?

We do not have any promo code available.
11

Why is it better to book directly at Resort Hvozd hotel ?

By booking directly with us, you will enjoy the following benefits (subject to availability):

Price & Payment:
- Best price guaranteed
- Flexible cancellation
- Secure payment
- Pay on arrival

Available for free:
- Parking
- Wi-Fi

Advantages:
- Direct communication
- No hidden costs
- Personalized service
12

Does the Resort Hvozd hotel offer a price match guarantee?

We guarantee the best price for direct bookings.
If you find a lower rate elsewhere, we’ll match it.
Additionally, you'll enjoy all the benefits of booking directly.

To qualify for a price match, the rate must:
• Apply to the same accommodation
• Have the same cancellation policy
• Be a public rate that is viewable and bookable by anyone
13

How can I request a price match at the Resort Hvozd hotel?

Would you like to request a price match?
14

What are the opening/closing dates at Resort Hvozd hotel ?

We are open all year round.
Our latest renovation program was concluded on September 2020.
15

Does Resort Hvozd hotel work with travel agents ?

We are happy to work with travel agents, in order to inquire about the details please contact our reservations department.
16

What are Resort Hvozd hotel rate plans?

We offer 2 rate plans:
- Room Only
- Room with breakfast.

Room or food plan upgrade is possible at the check-in, upon paying the price difference. Service is subject to availability.
17

Can I upgrade my meal plan at the hotel Resort Hvozd?

Please send an email to: info@resorthvozd.cz with the following information:
 • Your selected meal plan
 • Reservation or accommodation number
 • Phone number
 • Email address
18

Is it possible to get a room upgrade at the Resort Hvozd hotel?

To request a room upgrade, please send an email to: info@resorthvozd.cz with the following information:
• Preferred room type
• Reservation or accommodation number
• Phone number
19

What is the minimum night stay at the Resort Hvozd hotel?

There is no minimum stay at our property
20

How long can I stay at the Resort Hvozd hotel ?

-There is no specific discount for long stays
-There is no maximum length of stay
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